End-to-end management of digital certificates on ServiceNow
ServiceNow customers, leveraging ITSM and ITOM capabilities to run complex infrastructure, often need management of digital certificates. The certificates have varying periods of validity based on company policies and cost considerations, which would require managing SSL/TLS certificates across complex networks to prevent unanticipated failures and production outages.
nCert, a ServiceNow certified app, solves this problem and allows users to track and manage the lifecycle of digital certificates from within the ServiceNow platform. For achieving this, nCert integrates with Venafi, one of the leading providers for Machine Identity protection.
Challenges in digital certificate lifecycle management
Service outages or unavailability of resources due to unnoticed expiration of certificates
Complexity in managing lifecycle activities on a large number of certificates across the enterprise
Exposure to business risks from security loopholes due to incomplete visibility into the use of certificates
Lack of predictability of certificate usage against assets, owner groups
nCert application on ServiceNow
Utilize capabilities of the ServiceNow platform to bring service management for certificates
Synchronize certificate information with Venafi accounts
Intuitive user interface on ServiceNow to request, download, retrieve, revoke, and renew certificates
Renewal tracking system to prioritize certificate renewal
Simple and efficient workflow steps in ServiceNow
Real-time dashboards and reports, with role-based access
Download from the ServiceNow Store
Key features
Allows users to manage the entire certificate lifecycle – request a new digital certificate, renew an existing certificate, retire certificates, and revoke faulty certificates and download them from the nCert app available on the ServiceNow Store
Utilizes customizable workflows in ServiceNow for certificate management and enables mapping certificates to Configuration Item (CI) in the ServiceNow CMDB
All certificates generated from the nCert app remain compliant and audit-ready
Why nCert?
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