Expanded platform capabilities with ServiceNow ITAM and Agile 2.0

ServiceNow works best when businesses use it as a complete IT management solution. However, due to time constraints and a lack of internal expertise, many businesses often find it challenging to fully utilize what the platform offers. An American oil and gas exploration and production company experienced a similar struggle with its ServiceNow implementation. As such, they wanted to engage with a ServiceNow implementation partner who could offer ServiceNow support and provide solutions for improved performance.

Leveraging Nous’ ServiceNow managed services framework, the client chose a ServiceNow support package based on their requirement. The client improved ServiceNow ITSM platform processes by streamlining ServiceNow incident, change, and problem management. As part of Nous’ ServiceNow implementation services, a robust ITAM and Agile 2.0 implementation plan helped them expand their ServiceNow platform capabilities across various IT assets.

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