24/7 Service Desk to Support Daily Queries a Leading Biotechnology Company
Delivered a comprehensive solution that included defining the service desk design and strategy for vendor coordination.
Affiliate marketing support for an Ecommerce business services provider
Supported customer service desk through technical support services, transaction monitoring, analysis, and alerts.
24/7 TAC setup for uninterrupted support for an email archiving service provider
Worked as an extended offshore support arm, providing uninterrupted service through the 24×7 technical assistance center.
Database migration, 24/7 monitoring and production support for a fortune 500 company
Optimized IT infrastructure by providing continual monitoring, production support, and database migration services.
POS system and Ecommerce portal for efficient operations management
Developed an eCommerce portal and customized Point of Sales (POS) to manage front and back office operations.
Online travel booking portal development for a US-based travel company
Developed a one-stop online booking engine with a comprehensive destination-based search and journey builder.
ETL and BI implementation for effective reporting a leading athletic retailer
Developed dashboards, self-service reports, and visual analytics and enabled ad-hoc report generation by end users.
Refreshed Ecommerce website for a manufacturer and retailer of specialized bags
Implemented Magento eCommerce platform and integrated the system with Payment gateway, ERP, WMS, OMS, and social media.
Intranet portal solution for a leading pipes and fluid transfer system manufacturer
Upgraded the existing portal to SharePoint 2010-based portal to improve collaboration and custom search experience.
